Program Schedule

For many institutions, education agents are a mainstay of international student recruitment and deliver a valuable service to students and their families and institutions, yet they are often vilified by the press due to a small number of unethical organisations. In this session we will use UK and Australian research and live case studies from expert practitioners to build a toolkit for effectively selecting, training, supporting, and managing these relationships, with the goal of delivering a highquality recruitment experience to prospective students. The workshop will be interactive deploying social learning tasks to refine best practice approaches and highlight key measures of success. The panel will provide examples of implementing best practice in their own organisations and how developing strong partnerships leads to mutually beneficial outcomes and a fantastic prospective student experience. Participants will come away with a set of practical tools and documents that they can immediately deploy to refine their partnerships with education agents and recruitment partners.

LEARNING OBJECTIVES: 
Attendees will be equipped with a set of tools and ideas to implement in their institutions that will deliver high-quality agent management. They will have a good understanding of global best practice in

• selecting the right education agents for their strategy
• setting these partnerships up for success through training and knowledge management
• collaborative planning and reviewing that prioritises the student experience and ethical practice.

TARGET AUDIENCE: The session will benefit anybody involved in managing education agent relationships or designing education agent and institution quality assurance approaches: recruitment, partnerships, government, peak bodies, agents, consultants, etc.

TARGET AUDIENCE LEVEL: All

There is a USD$100 fee per workshop. Please book your workshop(s) through your conference registration. 

Presenters