For many institutions, education agents are a mainstay of international student recruitment and deliver a valuable service to students and their families and institutions, yet they are often vilified by the press due to a small number of unethical organisations. In this session we will use UK and Australian research and live case studies from expert practitioners to build a toolkit for effectively selecting, training, supporting, and managing these relationships, with the goal of delivering a highquality recruitment experience to prospective students. The workshop will be interactive deploying social learning tasks to refine best practice approaches and highlight key measures of success. The panel will provide examples of implementing best practice in their own organisations and how developing strong partnerships leads to mutually beneficial outcomes and a fantastic prospective student experience. Participants will come away with a set of practical tools and documents that they can immediately deploy to refine their partnerships with education agents and recruitment partners.
LEARNING OBJECTIVES:
Attendees will be equipped with a set of tools and ideas to implement in their institutions that will deliver high-quality agent management. They will have a good understanding of global best practice in
TARGET AUDIENCE: The session will benefit anybody involved in managing education agent relationships or designing education agent and institution quality assurance approaches: recruitment, partnerships, government, peak bodies, agents, consultants, etc.
TARGET AUDIENCE LEVEL: All
Head of internaitonal Stakeholder Engagement External Relations, University of Glasgow (& BUILA), UK
Shonagh has a wealth of international student recruitment and service experience across university and pathway sectors and as Vice-Chair of the Scottish Universities International Group (SUIG). Shonagh leads the University of Glasgow’s stakeholder engagement and as a BUILA committee members, has been instrumental in implementing the UK Agent Quality Framework.
Managing Director, Estero, India / New Zealand
Kshitij was an international student at the University of Auckland has maintained close ties to Aotearoa New Zealand as Managing Director of Estero, an education consultant recruiting to New Zealand, Canada and the UK. He is passionate about providing Indian, Nepalese and Sri Lankan students with ethical and unbiased advice.
Director, UK & Europe, Edified, UK
Chris co-authored the UK’s ‘Good practice guide for providers using education agents’ in collaboration with BUILA, UKCISA and Universities UK.
He has been heavily involved in the development and rollout of the UK’s Agent Quality Framework, which includes a suite of good practice guides for agents, students and institutions, alongside a new code of ethical practice for agents. He’s also been working closely with the British Council to redevelop their agent training provision and launch their new online agent communication hub.
Director, UK & Europe, Edified, UK
Chris co-authored the UK’s ‘Good practice guide for providers using education agents’ in collaboration with BUILA, UKCISA and Universities UK.
He has been heavily involved in the development and rollout of the UK’s Agent Quality Framework, which includes a suite of good practice guides for agents, students and institutions, alongside a new code of ethical practice for agents. He’s also been working closely with the British Council to redevelop their agent training provision and launch their new online agent communication hub.
Monday 24 March 2025
12:30 - 15:30
MR 405
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